Get in Touch With Us

Got a question about a review, a bonus offer, or how we put our rankings together? This page covers the best way to reach the Online Casinos Canada team, what we can help with, and what to expect once your message lands in our inbox.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of our editorial team will read your message personally. We don't rely on automated replies, so a genuine response takes a little time, but you will hear from someone who has actually read what you sent.

If you can, mention what your message relates to — a specific casino brand, a bonus term you found confusing, or a general query about playing online in Canada. It helps us route your message and reply with something useful rather than generic.

What We Can Help With

• Questions about our reviews — If you want more detail on how we assessed a specific brand, such as Cashed, SlotsGem or WinnerIsland, we're happy to explain our reasoning.
• Corrections and updates — Bonus terms, payout speeds and licensing details change. If you spot something on the site that looks outdated, let us know so we can look into it.
• Content suggestions — Want us to cover a topic we haven't touched yet, such as a payment method or a province-specific rule? Tell us what would be useful to you.
• Partnership or editorial enquiries — If you represent a casino brand or a relevant business and want to discuss working with us, please introduce yourself and explain what you have in mind.
• Player support signposting — If you or someone close to you is finding gambling difficult to control, mention it in your message and we'll point you towards independent support resources. We are not a support service ourselves, but we take this seriously.

What We Cannot Help With

We're an independent review and comparison site, not a casino operator. That means we can't access your player account, process a withdrawal, resolve a bonus dispute directly, or verify your identity documents on a brand's behalf. For anything account-specific — a delayed payout, a locked bonus, a KYC request — the fastest route is always the support team of the casino itself, usually reachable through live chat or email from within your player account.

If you've tried that and are still stuck, you're welcome to tell us about it. We can't intervene, but recurring complaints about a brand do feed into how we review and rank it going forward.

How We Handle Your Message

Every enquiry is read by a real person on our team, and we aim to respond within a couple of working days. During busier periods it can take slightly longer, so we'd ask for a bit of patience if you haven't heard back straight away.

We keep our reviews current by fact-checking regularly and welcome reader input as part of that process. If our coverage of a brand, a bonus, or a payment method has changed on your end of things, your message genuinely helps us keep the site accurate.

Looking for Something Specific First?

Before you write in, it's worth checking whether the answer is already covered on the site. If you play outside the standard framework, our page on Best Non GamStop Casinos 2026 may answer your question directly without needing to wait for a reply.

Thanks for taking the time to reach out. Whether it's a correction, a suggestion, or a general question about Canadian online casinos, we're glad to hear from you.